Ocean Safari
All fares are inclusive of Marine Park fees and GST excluding fuel and public holiday surcharges.
Ocean Safari reserves the right to charge customers a fuel surcharge. This is payable direct at check-in desk prior to your tour departure.
Sites are weather and tide permitting. Ocean Safari reserves the right to arrange alternate itinerary when necessary. Alternate tour timing and itinerary may be implemented due to, tidal/weather conditions or based on the suitability of the average passenger ability on each tour respectively. Please note departure times may sometimes be weather and tidal dependant. Minimum of 10 passengers required for tour confirmation.
Liability: Clients should note that adventure travel involves risk. Whilst we make every effort to safeguard our clients, we cannot be held responsible for personal injury or loss due to the actions of the clients which are beyond our control. A digital signed release will be required from all participants prior to departure. We recommend you take out travel insurance.
Privacy Policy: We do not use customer data for ‘spam’. Ocean Safari may use photographs of our clients in promotional material, including but not limited to social media, however if you do not consent, please advise Ocean Safari. You can view our privacy policy here.
Fitness and Health: Although good health and a positive attitude are essential, you do not need any prior experience to partake in an Ocean Safari adventure. For the safety of our customers, all pre-existing medical conditions need to be declared at on digital waiver or at check-in.
Ocean Safari tours are generally suitable for most levels of fitness and are open to guests aged 6-months – 75 years of age. Tours may not be suitable for guests with pre-existing back, neck or hip injuries or are pregnant (pregnancy stages are weather dependant). Please note that weather conditions may affect the suitability of our tours. If your group includes elderly guests, infants, or individuals with disabilities, we ask for you to contact our office prior to your tour. Based on the advice of our experienced team, Ocean Safari reserves the right to reschedule tours, or refuse travel if medical conditions or ability are not suitable on the departure date. Note, safety and enjoyment of our guests is our highest priority.
An average level of swimming ability is required for all snorkelling activities; floatation devices are available to assist, and our crew will make every effort to support snorkelers of all snorkelling levels. Snorkelling is physically demanding activity conducted in a natural environment and may involve certain risks and hazards. Pre-existing medical conditions are likely to increase risks when snorkelling, in this case guests are required to declare them on the pre-check-in waiver so our guides can provide appropriate assistance. Based on medical conditions, wearing a lifejacket may be required. Please note that if you are unable to swim, participation in snorkelling may not be possible, no compensation will be provided.
Cancellations/Refund Policy: Your booking includes a 5% non-refundable booking fee for all cancellations. Ocean Safari accepts cancellations and amendments up until 12 noon (Queensland time) on the day before travel. Cancellations received after this deadline are not eligible for a refund. Please Note: In the interest of guest safety, tours may occasionally be cancelled due to unfavourable weather conditions. In this unlikely event, you will be offered travel on another suitable day or issued a refund, excluding 5% non refundable booking fee of your fare.
Payments: All bookings are charged at the time of booking. You may need to present the card used for purchase and a valid driver’s licence with matching details at check-in. All direct payments include a 5% non-refundable booking fee. Bookings made through 3rd party agents are subject to the agent t’s and c’s.
Rates: Our Half Day Snorkel Ocean Safari rates are valid for travel until 31 March 27. For travel after that date, relevant rates will display when you select future dates in the booking table.
Queensland Public Holidays: Ocean Safari Island reserves the right to charge a Public Holiday Surcharge. The following days incur a public holiday surcharge of $20 per adult, $10 per child and $50 per family (2ad and 2ch) on the Half-Day Snorkel Ocean Safari, as well as charters and all Safari Squad bookings, including birthday travel. This is payable on check-in.
APR 26 – MAR 27
03 April 26 – Good Friday
04 April 26 – Easter Saturday
05 April 26 – Easter Sunday
06 April 26 – Easter Monday
25 April 26 – Anzac Day
04 May 26 – Labour Day
20 July – Mossman Show
05 October 26 – King’s Birthday
25 December 26 – Christmas Day (CLOSED)
26 December 26 – Boxing Day
28 December 26 – Boxing Day public holiday
1 January 2027 – New Year’s Day
26 January 2027 – Australia Day
27 March 2027 – Good Friday
28 March 2027 – Easter Saturday
29 March 2027 – Easter Sunday
30 March 2027 – Easter Monday
Cancellation Policy: A 100% cancellation fee applies to cancellations received after 12 noon (Queensland time) on the day before travel.
Charters: As per Ocean Safari T&C’s above except for charter payment and cancellation policy as follows:
Payments can be made via Credit Card, Pay ID or Bank Deposit.
Cancellation up to 5 days prior to departure – Full refund less 5% non-refundable booking fee for all cancellations.
Cancellation less than 5 days prior to departure – 100% cancellation fee applies
A $200 Public Holiday surcharge is applied to rates for charters booked on Queensland public holidays.
Our standard inclusions apply to all charters.
Safari Lodge
Guests are reminded of the Provisions and Limitations of the Traveller Accommodation Providers (Liability) Act 2001 (QLD), the Innkeepers Liability Act 1902 (NSW), and Conditions of Bailment.
Check In/Check Out
Check in time is 2pm and check out time is strictly 10am. Late check-out can be requested for a fee.
Valid Driver’s License or passport required, and corresponding credit card must be presented upon check-in.
Early check in and late check out are subject to availability and at the Manager’s discretion.
House Rules
Guests are to behave in a manner that does not interfere with the peaceful enjoyment of the Lodge by all other guests and residents.
No animals or pets are to be brought onto the premises.
You are responsible for damage, breakages, theft and loss of the property and any part of it during your stay. You must notify us of this immediately. Management may recover from you a repair or replacement cost (at Management’s discretion).
Management is not responsible for your personal belongings and valuables such as money, jewellery or any other valuables left in the guests’ room, campsite or communal areas.
Only the guests nominated and agreed in the booking may stay in the property overnight. If any other guests stay, additional charges may apply or the agreement may be terminated without refund.
Disturbance to neighbours, including excessive noise, is prohibited and may result in termination and eviction without refund. Extra charges may be made for security and other expenses.
Accommodation Rate/Payment
The accommodation rate is agreed upon and no alterations will be made during or after your stay. Please check the accommodation rate and resolve any questions with reception prior to signing. There is no refund for early departure.
The full booking balance is charged the day before arrival before occupancy commences. Cancellation policy applies.
A credit card authorisation must be provided to Management upon confirmation of your booking (or at check in for walk in bookings.)
Cancellation Policy
There is no refund for early departure.
No shows and cancellations 48 hours prior to arrival will be subject to one nights’ accommodation.
Bookings made via third parties (travel agent or online) will be subject to the cancellation policy of the third party. Please refer to them for T&C’s.
Complaints/Issues during your stay
In the case of any problem or complaint, please inform Management at the earliest opportunity to rectify the situation as quickly and efficiently as possible.
Breach of Terms and Conditions
Guests found breaching Terms and Conditions may be evicted without prior warning and, if required, law enforcement will be notified and requested to attend.
Should we suspect involvement in illicit activities in the cabin/campsite or, in or around the property, we have the right to contact the police to investigate further.
Should a room be deemed unusable after your departure or eviction, you will be liable for all expenses to return the cabin to its original state along with any related loss of income incurred during this period, charged at the current best available rate.
Eviction will include the loss of all prepaid monies held for the remaining duration of the booking. This balance will not contribute towards any outstanding incidentals or any damages including the potential loss of income due to any damages.
Any damage loss or expense incurred by Management because of your breach of these Terms & Conditions will be charged against the credit card. Examples include, but are not limited to, any breakage, damage or excess cleaning requirements and extra guests or visitors beyond those declared.
Charges
Lost/damaged/non-returned cabin keys and camping tags will incur a $50 charge.
A $100 callout fee will be charged if a member of our staff is called to attend a complaint about excessive noise, nuisance behaviour or general disturbances.
Costs may be charged to replace any items found to be missing from your cabin.
Additional cleaning costs may be charged if the cabin is left in an untidy manner or if there is evidence guests have smoked in the room.
Please note the above additional charges will be automatically added to your account to be settled prior to departure or charged to your credit card.
